Frequently Asked Questions

1. General

Info for Youtubers & Streamers

We grant all youtubers and streamers permission to stream and make let’s play videos of our game „Imagine Earth“. No need to ask us, you can just go ahead and create videos.

Please tag us if you post a video on social media or send us a link via email (info@imagineearth.info) so we can share it.

If you want a steam key just send us a short mail from a verified account with a link to your channel.

When will you release the game?

The latest information on this can be found on our steam page.

How to activate Imagine Earth on Steam

This is how to activate the Imagine Earth Early Access version on Steam:

steam-activation-step-1

Go to http://www.steampowered.com and and click on install steam.

steam-activation-step-2

In the installed Steam client you click on „Games“ and then „Activate a Product on Steam“ enter the given Steam Code to unlock the game.

If you do not have a key right now you can buy the game here.

Who is making this game?

We are! Have a look at the small company we founded and who is helping us – Here!

What says the press about this game?

Check the List with Press Coverage and some Interviews – Here!

Where can i find media of this game?

You can find images, videos, logos and more in the presskit – Here!

 

 

2. Errors

Access to the path ‚…‘ is denied.

This error occurs when the game is trying to do a file operation (e.g. saving a game state) and the current system user doesn’t have access.

This is most likely related to the anti virus software on your system.

Try to set it into gaming mode or add imagine earth to the white list.

If this doesn’t work it often helps to completely (!) uninstall the anti virus software and then reinstall it.

If it still doesn’t work please get in contact with us or have a look for other programs that might access the game’s savegames.

No Sound

This is probably caused by some DirectX components missing.

Please download and run the DirectX End-User Runtime Web Installer:
https://www.microsoft.com/en-us/download/details.aspx?id=35

No game available / Steam could not be initialized

1.  Just restart your PC and try to start the game again.

If that doesn’t work:
2. Please verify the integrity of the game cache with Steam:
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

The game doesn’t start!

All prerequisites should be automatically installed, but sometimes this doesn’t work. So make sure you have the following package installed:

Microsoft .NET Framework 4.5

Intro is not working

If you are having trouble with the intro it might be caused by a problem with windows media player. Please do the following:

  1. uninstall windows media player from the „turn windows features on/off“ section
  2. restart your system
  3. install windows media player

More details can be found here: https://www.howtogeek.com/howto/26107/how-to-reinstall-windows-media-player-in-windows-7-to-solve-problems/


If you are using a so called „Windows N“ that comes without windows media please use the following installer of your corresponding windows version:

If you are a Windows Vista & XP user please install Windows Media Player:

I want to report a bug

Something is not working right and you would like to let us know?

Perfect. Just send an email to support@imagineearth.info:

  1. Describe the bug
  2. Add a savegame to help us reproduce the problem.
    You can find the .ieg-file with your savegame here:
    <My Documents>\ImagineEarth\<PlayerName>
  3. There might also be an error*.txt file in your ImagineEarth folder. Please add it to the e-mail as well.

Thanks in advance for helping us with this.

Didn’t find your question? Mail to support@imagineearth.info

a Serious Brothers Game