See infos on our Steam page: http://store.steampowered.com/app/280720/
This is how to activate the Imagine Earth Early Access version on Steam:
In the installed Steam client you click on „Games“ and then „Activate a Product on Steam“ enter the given Steam Code to unlock the game.
If you do not have a key right now you can buy the game here.
We are! Have a look at the small company we founded and who is helping us – Here!
Something is not working right and you would like to let us know?
Perfect. Just send an email to firstname.lastname@example.org:
- Describe the bug
- Add a savegame to help us reproduce the problem.
You can find the .ieg-file with your savegame here:
Thanks in advance for helping us with this.
1. Just restart your PC and try to start the game again.
If that doesn’t work:
2. Please verify the integrity of the game cache with Steam:
All prerequisites should be automatically installed, but sometimes this doesn’t work. So make sure you have the following package installed:
Please make sure to install the windows media player. This is needed for the video compression used by Imagine Earth.
This is due to a bug in a windows update. Uninstall KB 2803821 on Windows 7 or KB 2834904 on Windows XP.
This is probably caused by some DirectX components missing.
Please download and run the DirectX End-User Runtime Web Installer:
This error occurs when the game is trying to do a file operation (e.g. saving a game state) and the current system user doesn’t have access. This can have two reasons:
- The user doesn’t have access to the file or directory at all.
This is unlikely, since Imagine Earth is only saving to the current user’s documents folder (%userprofile%\documents) which you should always have access to.
- Some other program is currently using the file or directory.
This could for example be the windows explorer or a virus scanner. Try to close all programs that are not necessary and restart Imagine Earth.
Imagine Earth creates a log file with information about the game crash. Please locate the error.txt file and send it to: email@example.com
If you can’t find a file just describe the problem the best you can. We are looking forward to help you!
Didn’t find your question? Mail to firstname.lastname@example.org