Frequently Asked Questions

1. General

Info for Youtubers & Streamers

We grant all youtubers and streamers permission to stream and make let’s play videos of our game „Imagine Earth“. No need to ask us, you can just go ahead and create videos.

Please tag us if you post a video on social media or send us a link via email (info@imagineearth.info) so we can share it.

If you want a steam key just send us a short mail from a verified account with a link to your channel.

When will you release the game?

The latest information on this can be found on our steam page.

How to activate Imagine Earth on Steam

This is how to activate the Imagine Earth Early Access version on Steam:

steam-activation-step-1

Go to http://www.steampowered.com and and click on install steam.

steam-activation-step-2

In the installed Steam client you click on „Games“ and then „Activate a Product on Steam“ enter the given Steam Code to unlock the game.

If you do not have a key right now you can buy the game here.

Who is making this game?

We are! Have a look at the small company we founded and who is helping us – Here!

What says the press about this game?

Check the List with Press Coverage and some Interviews – Here!

Where can i find media of this game?

You can find images, videos, logos and more in the presskit – Here!

 

 

2. Errors

I want to report a bug

Something is not working right and you would like to let us know?

Perfect. Just send an email to support@imagineearth.info:

  1. Describe the bug
  2. Add a savegame to help us reproduce the problem.
    You can find the .ieg-file with your savegame here:
    <My Documents>\ImagineEarth\<PlayerName>

Thanks in advance for helping us with this.

No game available / Steam could not be initialized

1.  Just restart your PC and try to start the game again.

If that doesn’t work:
2. Please verify the integrity of the game cache with Steam:
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

The game doesn’t start!

All prerequisites should be automatically installed, but sometimes this doesn’t work. So make sure you have the following package installed:

Microsoft .NET Framework 4.5

Intro is not working

If you are having trouble with the intro it might be caused by a problem with windows media player. Please do the following:

  1. uninstall windows media player from the „turn windows features on/off“ section
  2. restart your system
  3. install windows media player

More details can be found here: https://www.howtogeek.com/howto/26107/how-to-reinstall-windows-media-player-in-windows-7-to-solve-problems/


If you are using a so called „Windows N“ that comes without windows media please use the following installer of your corresponding windows version:

If you are a Windows Vista & XP user please install Windows Media Player:

Intro’s top half is missing

This is due to a bug in a windows update. Uninstall KB 2803821 on Windows 7 or KB 2834904 on Windows XP.

See Windows 7 KB2803821 Update Causes Trouble to Steam Users

No Sound

This is probably caused by some DirectX components missing.

Please download and run the DirectX End-User Runtime Web Installer:
https://www.microsoft.com/en-us/download/details.aspx?id=35

Access to the path ‚…‘ is denied.

This error occurs when the game is trying to do a file operation (e.g. saving a game state) and the current system user doesn’t have access. This can have two reasons:

  1. The user doesn’t have access to the file or directory at all.
    This is unlikely, since Imagine Earth is only saving to the current user’s documents folder (%userprofile%\documents) which you should always have access to.
  2. Some other program is currently using the file or directory.
    This could for example be the windows explorer or a virus scanner. Try to close all programs that are not necessary and restart Imagine Earth.

The game crashes and the problem isn’t described here!

Imagine Earth creates a log file with information about the game crash. Please locate the error.txt file and send it to: support@imagineearth.info

<My Documents>\ImagineEarth\Settings

If you can’t find a file just describe the problem the best you can. We are looking forward to help you!

Didn’t find your question? Mail to support@imagineearth.info

a Serious Brothers Game