2. Errors

Access to the path ‚…‘ is denied.

This error occurs when the game is trying to do a file operation (e.g. saving a game state) and the current system user doesn’t have access.

This is most likely related to the anti virus software on your system.

Try to set it into gaming mode or add imagine earth to the white list.

If this doesn’t work it often helps to completely (!) uninstall the anti virus software and then reinstall it.

If it still doesn’t work please get in contact with us or have a look for other programs that might access the game’s savegames.

Could not create directory …

This problem likely goes down to a windows bug that doesn’t give the game the needed user rights. You should be able to get around this by updating windows and the .net version.

If that’s not possible for you or doesn’t help run steam as admin (see https://appuals.com/run-steam-administrator/).

No Sound

This is probably caused by some DirectX components missing.

Please download and run the DirectX End-User Runtime Web Installer:

No game available / Steam could not be initialized

1.  Just restart your PC and try to start the game again.

If that doesn’t work:
2. Please verify the integrity of the game cache with Steam:

If that also doesn’t work:
3. Make sure your firewall/antivirus software is put into gaming mode or has an exception for the game so it doesn’t block the game’s connection to the steam client.

The game doesn’t start!

All prerequisites should be automatically installed, but sometimes this doesn’t work. So make sure you have the following package installed:

Microsoft .NET Framework 4.7

Intro is not working

If you are having trouble with the intro it might be caused by a problem with windows media player. Please do the following:

  1. uninstall windows media player from the „turn windows features on/off“ section
  2. restart your system
  3. install windows media player

More details can be found here: https://www.howtogeek.com/howto/26107/how-to-reinstall-windows-media-player-in-windows-7-to-solve-problems/

If you are using a so called „Windows N“ that comes without windows media please use the following installer of your corresponding windows version:

If you are a Windows Vista & XP user please install Windows Media Player:

I want to report a bug

Something is not working right and you would like to let us know?

Perfect. Just send an email to support@imagineearth.info:

  1. Describe the bug
  2. Add a savegame to help us reproduce the problem.
    You can find the .ieg-file with your savegame here:
    <My Documents>\ImagineEarth\<PlayerName>
  3. There might also be an error*.txt file in your ImagineEarth folder. Please add it to the e-mail as well.

Thanks in advance for helping us with this.

Didn’t find your question? Mail to support@imagineearth.info


a Serious Brothers Game